FREQUENTLY ASKED QUESTIONS

Do you offer exchanges?

Yes, we offer exchanges for eligible items. Please initiate a return and place a new order for the desired item to ensure faster processing.

How long does it take to process a refund?

Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method for your return.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photographic evidence. We will arrange for a replacement or refund at no additional cost.

Do you offer gift returns?

Yes, if the item was marked as a gift during purchase, you will receive a gift credit for the value of your return. If the gift was not marked as such, the refund will be issued to the original purchaser.

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