Refund and Returns Policy

Overview

At Johnson Smith Enterprises, we are committed to providing high-quality products and ensuring customer satisfaction. We understand that sometimes a product may not meet your expectations, and for that reason, we have designed a return policy to accommodate your needs. If you are not completely satisfied with your purchase, we offer a straightforward return process to make your experience hassle-free. Please read our return policy carefully to understand the process and conditions for returning an item. Our goal is to make the return process transparent and efficient while ensuring fairness to all our customers.

Refunds

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, unwashed, and in its original packaging with all tags and labels intact. Items that are damaged due to misuse, mishandling, or normal wear and tear are not eligible for return. Additionally, certain items such as personalised products, perishable goods, and hygiene-related items (including but not limited to undergarments, personal care products, and intimate items) cannot be returned for health and safety reasons.

If your return meets all the eligibility requirements, we will issue a refund back to your original payment method. Please note that original shipping charges are non-refundable. Refunds will be processed within 5-10 business days after receiving and inspecting the returned item. Depending on your bank or payment provider, it may take additional time for the funds to be reflected in your account.

Late or Missing Refunds

Upon receiving your returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process a refund to your original payment method within 5-10 business days. Please note that original shipping charges are non-refundable. If you haven’t received your refund within the stated timeframe, first check your bank account, then contact your credit card company as it may take some time before your refund is officially posted. If you still have not received your refund, please contact our support team.

If a refund has been approved but is not showing up in your account, we recommend contacting your bank or financial institution. Refund processing times may vary based on your payment provider’s policies, and some institutions take longer than others to process transactions. If you have completed these steps and your refund has not been received, please reach out to our support team for further assistance.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they arrive damaged or defective. Sale items, promotional products, clearance items, and discounted purchases are considered final sale and are not eligible for return or exchange unless there is a defect. We encourage customers to carefully review the details of sale items before completing a purchase.

Exchanges

Exchanges are available for eligible items if you need a different size, color, or variant. To exchange an item, please initiate a return and place a new order for the desired item. This ensures faster processing and minimizes delays in receiving your preferred product. If your desired replacement item is out of stock, we recommend choosing an alternative product or opting for a refund instead.

In some cases, we may offer direct exchanges for certain products. If you believe your item qualifies for a direct exchange, please contact our support team for guidance. Our team will verify stock availability and assist you with the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the original purchaser. We recommend keeping the original purchase receipt or gift order confirmation for smooth processing.

If you received a gift but would like to exchange it for another item, please contact our support team for further assistance. Depending on stock availability, we may be able to facilitate an exchange or provide store credit for a future purchase.

Shipping Returns

To initiate a return, please contact our customer support team with your order number and details of the item you wish to return. Once your return request is approved, we will provide you with a return shipping address and instructions. Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure the safe arrival of your returned item. Johnson Smith Enterprises is not responsible for lost or undelivered return shipments.

Please ensure that the returned item is securely packed to avoid damage during transit. If an item is returned in poor condition or damaged due to improper packaging, the return may not be approved. If you have concerns about how to package your return, our customer service team will be happy to provide guidance.

Need Help?

We value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns regarding our return policy, please contact our support team at [customer support email] or call us at [customer support phone number]. Our team is happy to assist you and ensure that your shopping experience with Johnson Smith Enterprises remains positive and hassle-free. Whether you need guidance on return eligibility, refund processing, or shipping concerns, our support team is here to help. Your satisfaction is our priority, and we appreciate your trust in Johnson Smith Enterprises.